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Privacy Policy

Scope

All data subjects whose personal data is collected, in line with the requirements of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Responsibilities

West & Coe are responsible for ensuring that this  notice is made available to data subjects prior to collecting or processing their  personal data. All employees of  West & Coe  who interact with data subjects are responsible for ensuring that this notice is drawn to the customer’s attention.

Privacy Notice

Who Are We?

Trading Name: West & Coe. Registered Address: Head Office, 620 Rainham Road South, Dagenham, Essex, RM10 8YP. Company Registration Number: 01663282.

West and Coe Limited is a privately owned, independent, family-run Funeral Directors offering the highest standard of care and facilities. As members of The National Society of Allied and Independent Funeral Directors (SAIF), we abide by a strict Code of Practice.

The personal data we will request from you and process is:

  • Title
  • Your full name
  • Your relationship to the deceased
  • Postal address
  • Landline and/or mobile telephone numbers
  • Email address
  •  

The personal data we collect will be used for the following purposes:

  • Fulfilment of the funeral service.
  • Disclosure to necessary third parties involved with the funeral service, such as Church Authorities, Crematoria, Ministers, Local Authorities, Press/Printers, Nominated Charities for donations, Caterers, and Stone Masons.

Our legal basis for processing standard personal data:

  • Fulfilment of a contract to perform the funeral service.

Any legitimate interests pursued by us for administrative or aftercare purposes:

  • Advice on pre-paid funeral plans.
  • Details on fingerprint jewellery.
  • Probate information.
  • Bereavement & Aftercare support.

Sensitive Personal Data (Special Category Data)

Where we process sensitive personal data (such as religious beliefs or medical data relating to the deceased or family), we will establish a specific legal gateway or seek your explicit consent. Where consent is used, you may withdraw it at any time by contacting us.

Disclosure & Third Parties

West & Coe will only pass on your personal data to  third parties to safely arrange the funeral. These include:

  • A local crematorium for the purpose of organising the cremation.
  • A local cemetery for the purpose of organising the burial.
  • A nominated minister or celebrant for the purpose of arranging the service.
  • A local musician for the purpose of coordinating your musical choices.
  • Other relevant service providers as outlined in section 3.1.

Data Security

We take technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Access to your information is strictly restricted to employees and authorised third parties who have a business need to know.

Retention Period

We will process personal data for as long as necessary to fulfil your funeral services and will securely store the data indefinitely to comply with future legal or tax requirements, and to assist your family with future funeral arrangements.

Your Rights as a Data Subject

At any point while we possess or process your personal data, you have the following rights:

  • Right of access – request a copy of the information we hold about you.
  • Right of rectification – correct inaccurate or incomplete data.
  • Right to be forgotten – ask for your data to be erased (where legal retention limits allow).
  • Right to restriction of processing – restrict how we use your data.
  • Right of portability – transfer your data to another organisation.
  • Right to object – object to direct marketing or processing under legitimate interests.
  • Right to object to automated decision-making or profiling.

Complaints

If you wish to make a complaint about how your data is being processed by West & Coe or our third parties, you have the right to lodge a complaint directly with our team:

Post: West & Coe Funeral Directors
620 Rainham Road South
Dagenham
Essex
RM10 8YP
Telephone: 0208 592 0164
Email: enquiries@westcoe.co.uk
Website Complaints Policy: www.westandcoe.com

If you remain unsatisfied, you have the right to contact the UK regulator, the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113

Website Webform: https://ico.org.uk/global/contact-us/

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